Richard Donovan
08.03.2025
Relaxing weekend and great place to visit. Aniketh was an amazing host over our 2 days visit and very helpful. 5☆
THE GOOD LIFE
07.03.2025
Only place to get a drink after 1:00am in all of London pretty much lol. Bar is open 24/7. Highly recommend for my fellow alcoholics and excessive gamblers. Cheers ! The food is OK too.
Monika Rusaite
04.03.2025
My boyfriend and I until recently, we had a great experience. My boyfriend, as a high value player, was always treated with respect and consistently accommodated when requesting a private table to focus. However, things suddenly took a disappointing turn.
The staff became rude and dismissive, refusing to grant him the same courtesy he had always received. The level of service completely changed without explanation, showing a total lack of respect for loyal, high value clients.
To make matters worse, a serious mistake by the casino cost us a significant amount of money. The banker, who was new and inexperienced, failed to realize that there were only half the cards in play when the game was stopped. This directly led to a major loss, and when we addressed the issue, the manager simply admitted the mistake, saying the banker was new but refused to refund the money. How is that fair? A casino should take responsibility for its own staff’s errors, not make players pay the price.
Very unprofessional and disappointing. If this is how they treat their best customers, I wouldn’t recommend this place to anyone.
Haider Sportsandfitness
01.03.2025
Worst casino in history and I been to plenty and not just in this country.
You ask for glass of water or soft drink they never come. If they do its because you probably had to ask like 5x or they want you to pay for it.
The amount of times I asked for soft drink and the waiter says yes they will bring it but never bother coming and end up serving somebody else Instead.
This is basic customer service and yet never gets fulfilled.
I could understand if the customer is not playing customer but these people aware I am playing yet didnt bother bringing me a drink. This has happened too many times and yet nothing gets done about it.
I was super dehydrated as well as the self service was not working and it wsr fairly humid yet my basic human rights get infringed.
Never coming to this diabolical casino again that has the worst customer service ever.
Faye Harrison
24.02.2025
Always a really nice vibe in there and have never had any complaints. The staff are all professional and lovely. What has particularly driven me to leave this review is how accommodating they were allowing me to hold my 30th birthday party in their VIP room, off the terrace bar. It was completely undisturbed by the public and they were happy to be flexible and adapt to my plans and timings. Massive shout out to the catering manager and Matt who helped organise it all. It was stress free and allowed me to enjoy a lovely celebration, even providing some complimentary snacks. Thank you so much, my friends and family also had a great time and I for one will continue to visit frequently!
anthony „Rudebwoy“ white
18.01.2025
Having been to Vegas a few times, i wanted to recreate the feel in London.....went over to Leicester Square and was quite disappointed at the frankly tiny but too busy casinos there....Aspers has at least the look and feel of a Vegas casino ....large spacious and even got a smoking terrace with Roulette Machines outside....nice touch....the slots are plentiful and an OK selection of mainly UK games, with a few US games....plenty of table games too..it's an OK venue compared to others in London and the drinks prices were not too bad.....did not try the food.....would definitely go again.....RTP feels low but could be worse i suppose....
UPDATE: having been quite a few times now I am noticing a few issues.....bar staff struggle to pour a pint correctly or charge the correct amount.....cash out staff very rude on last 2 visits.....advice to Aspers .....invest in cash out machines and save yourselves the trouble of hiring rude staff who have no customer service capabilities....might stop you losing customers.....poor experience on more than one occassion has made me downgrade this review.....
ANOTHER UPDATE:
went for a visit today with my wife, entered together with no issues .....lost loads went for a meal went back and encountered the rudest door person....having shown my membership card and my wife having shown her ID the door person then tells us that i have to enter the casino separately from my wife for GDPR reasons....(huh????)....I explained that's my wife and we go in together....door person says if I don't like it we can leave....wtf???....she then offered to get a manager who was more than polite and said that we could enter together.....Aspers I really don't understand why you insist on treating your customers with such a blatant disregard.....you are really NOT doing yourselves any favours and damaging your reputation by allowing such ignorant and terrible customer service........surely you want customers to keep coming back and loosing money.....I have read other reviews and thought they were exaggerating but having had 3 poor experiences......I now see that Aspers is not really somewhere to have an enjoyable gambling experience.....would give minus stars if posdible
Zachary Sweeps
22.02.2025
Great shopping centre.
Николай Соколенко
18.02.2025
Отличное казино выиграл и больше сюда не прийду
Валерий Жмышенко
18.02.2025
Заебись поиграл,зашёл в блэк Джек с 40£ вышел стало 900£ за 8 минут,спасибо
Marie-Ange France
17.02.2025
This is the worst casino in the word ever, it is impossible to gain neither to win, every machine even the roulettes are controlled. In the roulette, you have 40 times Black number coming out in serie, if you come with 100 000 euros, there is nothing left in the end in your pockets, to avoid, please do yourself this service and avoid this casino
Lorraine Tokelove
16.02.2025
Regular visitor, we go on average twice a month. Not that we are heavy gamblers, we aren't, but have a little bet, chill in the bar, etc. Very helpful staff, polite and friendly. Always have a free hot chocolate before we leave.
aLLy PaShA
02.01.2025
This place only knows how to take your money.. Disgusting.
Bala Raju
15.02.2025
Very poor mgmt, rude staff
Phantom Gaming
15.02.2025
Made some good money, dont support gambling but just loved the overall atmosphere
Simples
13.02.2025
Dont Accept national ID cards. Staff are rude.
Eugênio Brito
06.02.2025
If you want a great reception ,and great customer service avoid the casino Aspers Stratford
Choice Grosvenor Casino or horizon casino
The Stratford Aspers casino are in horrible service ,with a bad reception more worse the hippodrome casino
said berohou
06.02.2025
Very nice shopping mall whit lots of choices
Jo King
30.01.2025
It's a big enough casino, but it just seems impossible to win, I've been 10 times and lost miserably every time. It's like you're not given a fair chance to win.
I may be wrong, but the blackjack tables just seem impossible to win on.
Other than that, they are very intrusive, they want to know your name, date of birth and personal details just to sit at a table, and the same again if you want to cash out.
They seem to be REALLY missing the mark when it comes to customer service, you really are made to feel like a number and not a customer.
